FREQUENTLY ASKED QUESTIONS ABOUT YOUR RENTAL EXPERIENCE

PLACING AN ORDER

You can summit your order via Website (email) or Fax. If you choose to fax in an order the following documents below must be printed, filled out and fax to 954-966-4402 along with your items you are requesting from our online catalog. You will receive a call to verify all information before the order is complete. If you DO NOT receive a call within 24 hours of summiting or faxing your paper work please call us at; 954-966-3136

*Credit Card Authorization

  

Does Robinhood Rental have a Showroom?

Yes we do have a showroom located at 2590 S. State Rd 7. Hollywood, FL 33023. Unlike a lot of here-today-gone tomorrow Party Rentals we have a show room so you can visit and browse the isles and see the actual product you will be receiving.

 

What are your Showroom hours of operation?

Mon - Fri 8:00am to 5:30pm, Sat 8:00am to 4:00pm, Sun by Appt. only

 

Do you need an appointment to browse your showroom?

Walk-ins are completely welcome. But if you would like an Appt. please call 954-966-3136.

 

What do I need to rent from Robinhood Rental?

You will need a valid driver’s license and Credit Card.

 

What if I don't have a Major Credit Card?

We except Debt cards with Visa/Master Card logo on them as well. Please note there will be a hold on funds until rental items are returned safely.

 

What form of payments do you except?

We except Visa, Master Card, American Express, Cash and Checks – (personal and corporate), they both have to be approved thru an outside electronic check verify agency. (we do not have control over this system, it's either approved or it isn't, sorry)

 

What are your delivery hours and policy?

A minimum order is required to qualify for delivery.  Normal delivery hours are 8:00am to 5:30pm, Sat 8:00am to 4:00pm. Deliveries outside of these hours are available for you at an additional fee. Deliveries above street level (2, 3, 4 floor etc.) may require an additional charge. If these services are needed please make these arrangements in advance at the time you place your order.

 

Do you delivery outside of Broward County?

Robinhood Rental will deliver anywhere in Florida. We have a flat rate for Broward, Dade and South Palm Beach.  Please call for deliver pricing outside of these areas.

 

What if I don’t use all of the items I rented, can I get a refund?

All rented items are charged for “time out” of our facility, whether used or not.  Please choose carefully.

 

Will your crew setup tables and chairs?

Delivery prices DO NOT include setup and breakdown of equipment, but we gladly offer these services, for a fee.

 

 Will your setup linen and tableware?

Yes we will set your event completely, if that is what you desire.  Please call for pricing.

 

Do we need to clean china, glassware or silverware before we return them to the store?

No, however food should be scraped off and rinsed from plates and silverware, all glassware should be empty of any and all liquids. (Good rule of thumb: we don't want to know what was served at your event.) Please place dishware into the bins, crates and racks in which they were delivered.

 

 Do we need to wash or laundry the linen or table cloths?

No! Please don't. Place dry debris free linen (no food, party favors, candle wax, etc.) in a clear bag (sometime black bags are mistaken for trash) and return them to the showroom or place near stacked rental items for our crew to pick up. Please be advised candle wax will permanently damage most linen.

  

Do you charge a damage waiver fee?

No, we do not.

 

What happens if I break something?

A replacement fee will be charged to the invoice. Replacement cost varies per item. Please use containers provided by Robinhood to limit damages that may occur.

 

Do you rent tents?

Yes we do, please click on our tent sections at the top of this page to see our wide selection.

 

Can someone visit the event site to measure the area for proper size to fit the tent?

A rental Rep will gladly come out to your site at no charge to survey the area for proper fit.  Please contact us to setup an appointment.

 

How soon do I have to place my order?

Usually we ask that you place your order as soon as your details are confirmed, especially if it's during Holiday Seasons. Generally two weeks are enough during the normal calendar year.  Some items may require a small deposit to hold.

 

When do I have to pay?

All payments must be received 48 hours before your event.  If your event is in the future (at least 6 weeks or more) a deposit is required and the balance should be paid at least 48 hours before your function, by credit card or cash, if you are paying by check your balance should be paid off at least 14 business days before your event. No delivery or pickup will be allowed prior to payments, unless you are a pre-approved corporate client. Please note additional charges apply if items are damaged or missing upon return. You will be contacted before any additional charges are made.

 

What is your cancellation policy?

Any cancellation made 72 hours before your event date will normally be given a refund or a credit for postponement.  If your event is within 72 hours of the date a postponement credit will be issued.  If the items are loaded onto the trucks for delivery, a one day rate will be charged for items loaded.

 

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TO OUR BRIDES: With all that you must do to make your day the best day of your life, you need help. This is where we at Robinhood Rental Party Place come in. We are your one stop convenient, no hassle and no headache event rental place. From your linen, china, silverware, tables, and chairs, to your tents and gazebos, we are here to serve you. We have a well equipped show room competitive prices that will put an extra smile on your face and extra cash in your pockets.

 We understand how important it is to you that your wedding day be perfect you want to make it spectacular and we can help. So why don't you stop by our show room and let us take some of that unnecessary burden off you. Our address is 2590 S. State Road 7 in Hollywood.

By calling you will see why we are the number one choice in South Florida for party rentals and customer service. We look forward to seeing you soon, and Good Luck!

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Although every effort has been made to ensure accurate pricing and description, Robinhood Rental Party Place, INC reserves the right to change pricing at any time.