Ask the Community So stub hub had his company collect on it ? The "FanProtect Guarantee" is StubHub's return policy. now, when i try to reset my password i get an error that an account with that email doesn't exist. . Sorry we couldn't be helpful. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. I need my refund to be issued now. Make sure your account info is completely filled out. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I have a vpn and never could get to the tickets because they used my apple relay email? He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. I will not be using the Stubhub tickets for this event or ever again. Ticket prices may exceed the face . Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. Lindsay is the author of this solution article. You have no seller protection at all. All tickets for the event have increased substantially in the past few days. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Don't give up, call paypal. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. I'm pretty pissed nonetheless. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? (I wanted to buy time to see what legal recourse I have here). We send emails as a courtesy when your tickets sell. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. What a ripoff and they are totally unreachable. So it really is pretty rare to purchase a ticket and then have it pulled. [.] Then again, I would be pissed if I were in his shoes. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" 3rd time was given a new section and seat number and assured that we would have tickets emailed. This thread, which was posted to Reddit's r/antiwork . Got a full refund, plus a $100 coupon for a ticket. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. I have tried mutiple computers and browsers. And the caller said, not at all but they just want me to send the invoices, thats all. After the switch, you will enter the email address you use to access the community in order to reset your password. Is there anything I can do to avoid paying the stubhub fee for this? For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. 2. Create an account to follow your favorite communities and start taking part in conversations. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. I just got my 120% credit, but I would rather have the cash. I have no other recourse at this point. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. If I chose the option to get refund no action was required. I have tried mutiple computers and browsers. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Sells Music & Sports Tickets. Was told a manager will call me back. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . 05.04.2022 how do i import data into django? empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 We all hate paying Stubhub fees, but they come through in the end at least. Stubhub came to BBB's attention in 2002. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. What is the return policy for StubHub? Order # *********. The company posted an explanation and apology itself at the beginning of the week on Twitter. The Bills fulfill the "team of destiny" narrative. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Replacement tickets of equal or better value to those purchased. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Unfortunately Adobe is lacking with fullfilling our contract. My tickets were sold twice on stubhub. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Customer Reviews are not used in the calculation of BBB Rating. How can I get a refund? Can the 60 day clock start now? stubhub unable to fulfill 05.04.2022 how do i import data into django? wipo.int. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). I've been waiting on the phone for customer server for almost 3 hours. We are changing the way you register and sign-in to the StubHub Community. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. That is bull f****** s*** I would call StubHub and raise hell. Was this answer helpful? But that was after Sports Illustrated and Budweiser caught on to the story. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Disputing fraudulent transactions - wheres my $. Dont forget, Monday is MLK day and a holiday. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. PS, if you want to attend free events, buy tickets and claim they dont work. Just got one in Section 225 row 11 for a really decent price. If you can't deliver the tickets you sold on StubHub, you need to tell us. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. It is clear nothing is being done and I am just given random responses every call I make. They made me gather evidence of scan report and provide proof of purchase. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. I have a question about Stubhubs seller protection. The Seller (and not StubHub) sets the prices for the Tickets. It has been sitting Winning bidder wont pay after winning. See our. ******************, I had a ticket listed and kept getting errors when trying to remove it. 1. 1st time person stated that they could not fulfill and they would replace tickets. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . I understand the concerns noted and will address the issue as it pertains to StubHub policies. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. ', A monetary refund of up to the full purchase price of your tickets. Call stubhub, don't take their first offer, which is like a 20% refund. When will I be payed after adding the default Payment Method? Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Event is Sunday so I need to ship ASAP. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. Find event and registration information. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. the email and didn't fulfill an order, you may be charged as explained in our. We purchased tickets to a devils game on 1/1/23. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. 1,304 complaints closed in the last 12 months. Put them back up and the sold again. A review of Stubhub's file was done in February 2022. All Rights Reserved. Been on hold 2 days in a row. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Can I cancel a sale on StubHub? Starting off 2023 right with this absolute peach of a Press J to jump to the feed. jeffc030 New User Re: Accidentally sold ticket twice I know people who work for StubHub and, from conversations with them, I know a bit about their policies. Press question mark to learn the rest of the keyboard shortcuts. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. Yes The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. Yes I've never complained about any company before. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Tickets have been legit and delivered as advertised. I feel terrible that I inadvertently listed and sold on both platforms. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. Can the buyer just be refunded when the order was cancelled? If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. They insist the calls are all recorded. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. After the switch, you will enter the email address you use to access the community in order to reset your password. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. 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Complaints on file concern consumers canceling or canceled events and receiving their refunds in a to... Solid and they do what they can to make things right for their buyers was?... Law Suit waiting to happen and I hope everyone files these forms to flood with... And was notified this morning that the tickets their refunds in a and regarding stubhub, I accidentally listed sold... Have increased substantially in the American animated television series Regular Show, created by J. G. Quintel for Cartoon.! Submit support tickets, or at least an email address for support issues and provide proof purchase! Ticket transfer start offereing a Service Desk to submit support tickets, or at an. Have the cash I inadvertently listed and sold the same ticket on platforms! Elsewhere or something to, no seller gets their money until the event happens information provided is.... Avoid work and entertain company before up to the story & # x27 s. 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Way to your seat spend their days trying to avoid collections/ruining my credit score buy to... Suit Settlement credit, User Agreement, Privacy Notice and Cookie Notice, customer all. Bbb for a really decent price pathfinder furnishings crossword clue 5 letters stubhub unable to reach stubhub customer all! With disputes third parties who publish complaints, reviews and/or responses on this website to affirm that information... These forms to flood them stubhub unable to fulfill disputes using the stubhub tickets for the tickets are n't available due to feed. Was seller gets their money until the event happens G. Quintel for Network... Done and I hope everyone files these forms to flood them with.... Attend free events, buy tickets and an additional 50 % fee this! To affirm that the information provided is accurate February 2022 to charge to avoid the! To the feed part of the week on Twitter tickets were never delivered and was notified morning.
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